Understanding Case Activities

Often, an agent must assign issues to other team members in order to resolve a customer's problem. Activities track case-related actions, such as meetings, tasks, and to-dos. Activities appear on the calendar control, enabling users to manage their daily activities. To manage cases, add activities (such as messages or calendar items) to a case through the Case Activities program, which you access on a tab off the Case Revisions form.

See also:

• "Using Foundation Calendar" in the JD Edwards EnterpriseOne Applications Address Book Implementation Guide.