Understanding Provider Group UDCs

Before you can use any of the features of Provider Groups, you need to define information that the system uses for processing. You also need to specify the data that is used when you set up provider groups in the system. You can access these UDCs from the Case User Defined Codes menu (G90CG01).

This table describes the information that you must set up for provider groups:

UDC	Type of Data
90CG/SL	Skill Level Define the skill levels that the system uses for escalation when the Escalate using Skill Levels option is selected. The system starts with the provider group member with the lowest skill level and proceeds to the next highest level within the provider group when processing escalations. You can enter additional skill levels, as needed; however, you must enter integers. For example, enter 5, 6, 7, and so on, as skill levels.
17/PR	Case Priority Use case priorities to define and organize cases by severity level.