Understanding Speed Case Entry
The Speed Case Entry program is a simplified and alternative program to the Case Add program (P90CG504) and the Case Update program (P90CG501). The add and update mode of the Speed Case Entry program contains logical grouping of fields in nine collapsible groupboxes. You can click the Tab key to easily move across fields from top to bottom and from bottom to right in the same groupbox. If you click the Tab key in the last field of a groupbox, the cursor moves to the next groupbox that is in expanded state.
You can set processing options in the Case Entry program (P17500) to use the Speed Case Entry program (P90CG601) to add a new case or update an existing case. You can set processing options to collapse or expand eight of these nine groupboxes before you load the Speed Case Entry program:
Case header: The title of this groupbox displays the case number. By default, this groupbox is collapsed in add mode and expanded in update mode. You cannot control the state of this groupbox through processing option.
Customer
Issue Description
Attachments
Case Detail
Product Information
Category Codes
Additional Information
User Reserved Fields
If you enter incorrect information in the fields, the system displays the links of the errors at the top of the form. If you click on an error link, the system expands the groupbox (if it was collapsed earlier) that has the field with the error.
Access Related Actions information using a button in the Case Revisions form to view existing related actions or add new related actions.