Billing for Service Management
Service Management uses the same billing programs as the Service Billing system.
Before you can complete the billing process, you must generate transactions into the Billing Detail Workfile (F4812), as follows:
For contracts, run the Service Contract Workfile Generation (R1732).
For service orders, run the SWM Work Order Workfile Generation (R1775).
For cases, run the Case Workfile Generation (R17675).
For warranty claims, run the Warranty Claims Workfile Generation (R177701)
For supplier recovery, run the Supplier Recovery Generation (R177701)
The system gathers the corresponding records that are eligible for billing and creates Billing Detail Workfile records (F4812).