Entering Service Package Information

Access the Revise Contract Service Package form.

Type of Service

Enter a value from UDC 00/TY (Work Order/ECO Type) that indicates the classification of a work order or engineering change order.

You can use work order type as a selection criterion for work order approvals.

Coverage Type

Enter the type of contract coverage (this defines the days of coverage and the times of day).

Response Time

Enter the guaranteed time during which service will be completed, as provided by a service contract, from the time that a provider logs a case or work order. This unit of time relates to the service type in the Service Contract Services table (F1725). Enter the response time in hours.

The system adds the value in the Response Time field to the start time and date to create the commit time. The commit time is the time, displayed in hours and minutes, that you are required to respond to the customer. The commit date and time override any date and time that the Case program might have calculated.

G/L Class (general ledger class)

Enter a value from UDC 41/9 (G/L Posting Category) that identifies the GL offset that system uses when it searches for the account to which it posts the transaction. If you do not want to specify a class code, you can enter **** (four asterisks) in this field.

You can use AAIs to predefine classes of automatic offset accounts for the Inventory Management, Procurement, and Sales Order Management systems. You might assign these GL class codes:

IN20 Direct Ship Orders

IN60 Transfer Orders

IN80 Stock Sales

The system can generate accounting entries based upon a single transaction. For example, a single sale of a stock item can trigger the generation of accounting entries similar to these:

Sales-Stock (Debit) xxxxx.xx

AR Stock Sales (Credit) xxxxx.xx

Posting Category: IN80

Stock Inventory (Debit) xxxxx.xx

Stock COGS (Credit) xxxxx.xx

The system uses the class code and the document type to find the AAI.

If this field is left blank, the system uses the GL code from the Inventory Item Number when you bill contracts. You use this field only when you bill contracts.