Entering Service Type Information

Access the Revise Contract Services form.

Flat Rate and Time And Materials

Click this option to determine if this type of service should be priced based on a flat rate or based on actual time and materials. Values are:

F: Charges for labor are based on one flat rate. Charges for parts are already included in the flat rate.

T: Charges for labor are based on actual labor hours. Charges for parts are based on actual parts used.

Blank: A blank value is only valid when defining the Method of Pricing for a service provider. It is used to indicate that the service provider is an internal service provider and should not be paid.

Threshold Hours

Enter a value that represents hours. For a case or work order, the system uses the threshold hours and the time of day to calculate the commitment date and time.

For example, a covered day is set up from eight until five, and you set up a threshold at two hours. If you receive a call at four, the call is received within the two-hour threshold of the end of the covered day, and completion of the call for that day is not required since the work day ends in an hour. The commitment time then starts to calculate the response time at the beginning of the next covered day.