Service Contracts
A service contract is a written agreement between a customer and a provider. For service contracts, you can make changes to a contract if the terms of the contract change or if the service package changes, as long as the contract has not been billed. You can also track contract dates and specify the lead times that are necessary to prepare renewal letters and contracts.
When you enter a service contract, you are accessing the starting point of the service contract programs. You can enter detailed information about the contract such as service packages, item numbers, and billing information. You also can copy or renew existing contracts.
You can enter and update service contracts through either the contract header or the detail forms. On the header form, you can select whether to view all detail lines of a contract on the detail form.
A version number is associated with each service contract. When you renew a contract, you can create a new version of the existing contract rather than create a new contract.