Service Packages

You enter service package information to define the services that are extended by a company to their customer as outlined in the contract. Within the service package, you can specify:

• Type of service, such as on-site repair, exchange, repair and return, support, or installation of the product.

• Contract coverage support, such as eight hours a day Monday through Friday, or 24 hours a day seven days a week (to indicate a 24-hour day, enter 00:00:00 through 23:59:59).

• Turnaround repair times.

  For each service package that you set up, you can have multiple contract coverage types and service types.