Setting Up Service Providers for Service Management

Access the Service Provider Revisions form.

Inactive

Select this option to for service providers who are not active. You can review active or inactive service providers for reporting purposes.

Payables Y/N/M (payables yes/no/miscellaneous)

Enter a code that identifies the address as a supplier. Values are:

Y: Yes, this is a supplier. A processing option specifies whether the supplier master record appears automatically after you add an address.

N: No, this is not a supplier. This code does not prevent you from entering a voucher for the address.

M: This is a miscellaneous, one-time supplier. This code does not prevent you from entering multiple vouchers for the address.

F: This is a supplier with a foreign address. The IRS requires U.S. companies to identify suppliers with foreign addresses for 1099 reporting.

You should assign tax authorities as suppliers. This enables tax payments to be made to tax authorities.

CodeN is informational only unless you set a processing option. In that case, a warning message appears if both the Payables and Receivables fields are N.

ACD Extension (automatic call distribution extension)

Enter a number, without the prefix or special characters such as hyphens or periods, that makes up the telephone number for an entity. You can use any applicable telephone number format for a country. This field is used in conjunction with the Prefix field (AR1), where you enter the first segment of the telephone number, which is called the area code in the United States.

When you search for an address using a phone number, you must enter the number exactly as it is set up in the Address Book system, including any special characters.

The ACD Extension field (Automatic Call Distribution Extension) is an extension of the phone system for the provider. When a case is assigned to a service provider, the system assigns this extension to the case.

Mail Box Designator

Enter the mailbox that is associated with the queue that should be used on delivery of the message.

When a case is assigned to a service provider, the system places the case into this mailbox in the Message Center.

If you leave this field blank, the queue that is defined in the mailbox appears as the default value.

Pager/E-mail Address

Enter text in this field. If you enter a pager or email address, the system notifies the service provider by page or email when a case or work order is assigned to that service provider.