Terms and Concepts

These Work Order Management terms and concepts are used in this chapter:

Base Warranty

The warranty that is associated with the equipment. Base warranties are typically included in the purchase price of the equipment and are nonbillable.

Extended Warranty

An optional warranty that can be purchased to cover the performance of the equipment over and above the criteria set forth in the base warranty. This type of warranty is billable.

Mean Time Between Failure (MTBF)

The average time, distance, or events between breakdowns.

Mean Time to Repair

The average time it takes to repair a failed item.

Returned Material Authorization (RMA)

An authorization from the supplier for the customer to return inventory for credit, replacement, or repair. The system creates an authorization number for the supplier to track the return of the inventory. This is also known as Returned Goods Authorization (RGA).

Serial Number

The numbers or letters that uniquely identify an item. The serial number is stored in the Asset Master File table (F1201).

Service Package

The combination of service type and contract coverage that specifies the service support to which the customer is contractually entitled. Service packages also specify warranty types, such as base or extended.

Service Address Number

The Address Book number of the site where a piece of equipment is located. The site number can be the same as the customer number, but it might differ if the customer has multiple sites.

See also:

• "Processing Work Orders" in the JD Edwards EnterpriseOne Applications Capital Asset Management Implementation Guide.

• "Swapping Components" in the JD Edwards EnterpriseOne Applications Capital Asset Management Implementation Guide.

• "Updating the Life Cycle Information of a Work Order" in the JD Edwards EnterpriseOne Applications Capital Asset Management Implementation Guide.

• "Reviewing the Status History of a Work Order" in the JD Edwards EnterpriseOne Applications Capital Asset Management Implementation Guide.

• "Reviewing Work Order Parts Lists" in the JD Edwards EnterpriseOne Applications Capital Asset Management Implementation Guide.

• "Reviewing Work Order Costs" in the JD Edwards EnterpriseOne Applications Capital Asset Management Implementation Guide.

• "Reviewing Inventory Issues" in the JD Edwards EnterpriseOne Applications Capital Asset Management Implementation Guide.

• "Working with Work Orders on the Web" in the JD Edwards EnterpriseOne Applications Capital Asset Management Implementation Guide.