Terms and Concepts

This table lists the terms and concepts that are related to Equipment Information Management:

Term	Description
Base warranty	The warranty that is associated with the equipment. Base warranties are typically included in the purchase price of the equipment. Included in a base warranty are the service type and length of time that the product is covered.
Contract coverage	The days of the week and hours of each day during which the service package is in effect. For example, the coverage term 5 X 8 refers to a contract that covers equipment five days a week, Monday through Friday, for eight hours each day.
Customer number	The address book number of the customer who owns or leases equipment.
Equipment master	The comprehensive database of products or equipment. The equipment master includes tables that identify products; the base warranty; and the point of origin, such as a sales order.
Equipment record	Products or equipment that are included in the Equipment Master.
Product	Any item or piece of equipment that you want to track.
Product family	A group of products that have common characteristics and share classification criteria.
Service package	The combinations of service type and contract coverage that specify the service support to which the customer is contractually entitled.
Service types	A form of support that is offered to the client for post-sales maintenance of equipment. Examples of service types might include telephone support, on-site service, or repair and return service.
Site number	The address book number of the site where a piece of equipment is located. The site number can be the same as the customer number, but it might differ if the customer has multiple sites.