UDCs for Cases

This table lists the UDCs that you can access from the Case User Defined Codes menu (G17431):

UDC	Description
17/PR	Case Priority
17/CR	Case Reason
17/SC	Case Source
17/ST	Case Status
17/CT	Case Type
17/EN	Environment
17/GR	Geographic Region
H91/TZ	Time Zones
17/WT	Work Type
17/CB	Call Back
17/TN	Task Name
17/01 through 17/10	Case Category Codes 1 through 10
00/RR	Object In Use Application ID. Use this UDC table to check when objects are in use in specific applications and to allow only one person at a time to access a record. Set this UDC to check access in the Case Entry program (P17501). To activate record locking, the first character of the special handling code is 1. If you do not want to perform record locking, the first character of the special handling code is 0.
40/RN	Returned Material Status. If you are using the RMA module, you must also set up the RMA status UDCs