Understanding Base Warranty Defaults and Rules

You must provide the system with information about the warranty that you offer for each product or piece of equipment in the Equipment Master, such as the length of time for which the warranty is valid and the type of service package provided by the warranty. You can set up default warranty information based on a number of variables. For example, you can set up base warranty information based on a product model and product family, and then modify the warranty, based on additional criteria such as the customer or country.

In addition, you must add a sequence of one or more rules for using variables, such as customer number or branch/plant, to determine the default warranty values that apply to a specific equipment record. The sequence in a warranty rule indicates the order for using the variables.

You should set up warranty rules from the most specific to the most general. The more fields in a sequence that are marked with a Y, the more specific the warranty rule.

The tables that store base warranty default information are: