Understanding Customers and Service Providers

You can use the Address Book system to create a database of information about customers and service providers, including their addresses and phone numbers. The system creates the SWM Address Book Information table (F1797), which is an extension of the Address Book Master table (F0101) and which stores the additional SWM address book information.

For CAM, you must define SWM information in business units and in the address book records of employees who create or revise work orders. The equipment record uses the business unit to represent the primary site and owner of the asset.