Understanding Service and Warranty Detail Groups

You can use order detail groups to create adjustments to the pricing line of a service contract, work order, warranty claim, supplier recovery, or case. When you set up the system, you need to consider the information that is standard for each contract, work order, or case. For example, if all contracts or all work orders contain a customer number and a model number, you can set up advanced pricing information based on the customer number and model number fields.