Understanding the Service Management Workbench
The Service Management Workbench provides an interface that improves usability and navigation. You can add and revise service orders, as well as parts and labor, without having to access the programs separately using Row menus. Instead, programs are available from tabs and detail links from the Service Work Order - Manage {work order description} form.
If the organization is using Scripting, use the Script Runtime program (P90CF180) to guide you through a script that enables you to find a solution to a work order. A script is a predefined set of questions or statements that are joined in a particular order and used to gather information from respondents.