1. Service Management Implementation Guide
  2. Versions

Versions

Specify the versions of other programs that the system uses when you require additional information about the work orders.

1. Work Order Parts (P90CD015) Version, and 2. Work Order Labor (P90CD018) Version

If you leave these processing options blank, the system uses ZJDE0001.

3. Work Order Print (R17714) Version

If you leave this processing option blank, the system uses XJDE0001.

4. Work Order Status History (P90CD003) Version, and 5. Product Repair History (P17715) Version

If you leave these processing options blank, the system uses ZJDE0001.

6. Customer Repair History (P17715) Version

Specify the version of the Work with Work Order History program (P17715) that the system uses for customer repair history. If you leave this processing option blank, the system uses ZJDE0002.

7. Equipment Repair History (P17715) Version

Specify the version of Service Order History (P17715) that the system uses for equipment repair history. If you leave this processing option blank, the system uses ZJDE0003.

8. Work with RMA (P40051) Version, 9. RMA Revision (P400511) Version, and 10. Work With Contracts (P1720) Version

If you leave these processing options blank, the system uses ZJDE0001.

11. CRP/RCCP Regeneration (R3382) Version

Specify the version of the CRP Regeneration (R3382) to use. If you leave this processing option blank, the system uses XJDE0001.

12. Manager Address Book (P01012) Version, 13. Failure Analysis (P17767) Version, 14. Work with Failure Analysis (P17766) Version, 15. Failure Analysis Tree Search and Select (P17763S), 16. Failure Analysis Search and Select (P17768) Version, 17. Equipment Master Revisions (P90CD001 Version, 18. Equipment PM Schedule (P1207) Version

If you leave this processing option blank, the system uses ZJDE0001.

19. Equipment Status History (P1307) Version, 20. Credit Check (P42050) Version, 21. Quick Customer/Contact Add (P01015) Version, 22. Site Address Book (P01012) Version, 23. Equipment Search/Select (P17012S) Version, 24. Work With Work Order History (P17715) Version

If you leave these processing options blank, the system uses ZJDE0001.

25. Work Order Quote (P17717) Version

Specify the version of the Online Work Order Quote Inquiry program (P17717) that the system uses after you enter the work order.

26. Resource Assignment Workbench (P48331) Version, 27. Component Changeout (P17STAT) Version, 28. Status Change (P17714) Version, 29. Customer Detail (P90CA080) Version, 30. Item Detail (P90CA100) Version, and 31. Case Update (P90CG501) Version

If you leave these processing options blank, the system uses version ZJDE0001.

32. Work with Labor Master (P3003) Version and 33. Bill of Material Revisions (P3002) Version

Specify the version of the Work with Routing Master program (P3003) and the Bill of Material Revisions program (P3002) that the system uses for model work orders.