Warranty and Supplier Recovery Terms

These terms and concepts relate to warranty claims and supplier recovery claims:

Manufacturer

A business that manufactures products and sells them to dealers or directly to customers.

Dealer

A business that sells products to the end customer and that provides service on those products. Also known as a distributor.

Supplier

A business that supplies parts to the manufacturer. Suppliers often warranty their parts by way of supplier contracts.

Product Registration

A program in Service Management that enables the dealer or the end customer to register ownership. This registration usually marks the beginning of the warranty period.

Warranty Claim

A claim entered by the dealer to the manufacturer to recover costs (such as parts and labor) incurred in the repair of the product.

Supplier Recovery Claim

A claim entered by the manufacturer to the supplier to recover parts costs, if the supplier's parts failed.

Service Contract

A warranty provided by the manufacturer that applies to the product purchased by the end customer.

Supplier Contract

A contract between the manufacturer and the supplier that indicates the coverage for parts that are used in the manufacture of the end product.

Assessor

An employee of the manufacturer who reviews and then approves or denies warranty claims from the dealer.

Supplier Recovery Manager

An employee of the manufacturer who reviews warranty claims to determine the costs that can be recovered from the supplier. The recovery manager enters the supplier recovery claims.