Work Order Management

The Work Order Management module enables you to create a work order to process customer requests that cannot be resolved over the phone. You can create a work order to request that work be performed at the customer site or at a repair depot. Work orders provide the central database for all service and repair information and events associated with an equipment record, inventory item number, or product model. Primary features of this module include:

• Planning for labor, parts, and product maintenance.

• Online work order approval process.

• Estimating service capability.

• Entitlement checking.

• Service billing.

• Voucher processing

The system also enables you to manage Returned Material Authorizations (RMAs), which are authorizations from the supplier for the customer to return inventory for credit, replacement, or repair.