Cases

Using self service, customers can initiate and update cases using the Case CSS Inquiry and Add (Case Customer Self Service Inquiry and Add) (P90CG900) and the CSS Case Update (Customer Self Service Case Update) (P90CG910) programs. Customers can enter detailed issue information, so the system can route the case to the appropriate provider group to manage the case to resolution. Using the self service case programs, customers can search for script and solution records to assist them with resolving their cases.