JD Edwards EnterpriseOne Customer Self Service Implementation
This section provides an overview of the steps that are required to implement the JD Edwards EnterpriseOne Customer Self Service system.
Implementing JD Edwards EnterpriseOne Customer Self Service for a particular feature must be preceded by setting up the corresponding JD Edwards EnterpriseOne application from Oracle:
JD Edwards EnterpriseOne Sales Order Management
JD Edwards EnterpriseOne Inventory Management
JD Edwards EnterpriseOne Transportation Management
JD Edwards EnterpriseOne Forecast Management
JD Edwards EnterpriseOne Failure Analysis
JD Edwards EnterpriseOne Case Management
JD Edwards EnterpriseOne Solution Advisor
For example, if you are implementing JD Edwards EnterpriseOne Customer Self Service to enable customers to review and submit orders, you must first set up and implement JD Edwards EnterpriseOne Sales Order Management before you implement JD Edwards EnterpriseOne Customer Self Service for Sales Order Management.
Each product's Getting Started chapter contains specific implementation and component interface information for that product. This implementation guide includes information about component interface features for customer self service as it relates to order submittal and review, shipment tracking, inventory inquiry, account payable inquiry, case submittal, failure analysis inquiry, and solution inquiry and submittal.
In the planning phase of the implementation, take advantage of all JD Edwards EnterpriseOne sources of information, including installation guides and troubleshooting information.
When determining which electronic software updates (ESUs) to install for JD Edwards EnterpriseOne Customer Self Service, use the EnterpriseOne and World Change Assistant. EnterpriseOne and World Change Assistant, a Java-based tool, reduces the time that is required to search for and download ESUs by 75 percent or more and enables you to install multiple ESUs at one time.