Overriding the Message Approval Process

You might want to override the message approval process if a message has not been answered by a recipient in a lower level. For example, if a clerk has not approved or rejected a message and the manager wants the message to be approved to move it to the next level, the manager can override the approval process in the Process Task Monitor and approve or reject the message. The manager can only override the message approval process for messages sent to a distribution list that includes higher-level overrides. The Overrides option is enabled if all of these conditions are met:

• You exist in the address book.

• You are a member of a higher-level group than the recipient for whom the message was intended.

• The message is unopened.

• The message has an active shortcut.