Setting Up Work Center Queues

Queues categorize messages within the system and organize them in the Work Center. For example, messages can be categorized into queues for priority mail or submitted jobs. Through a queue, users can approve or reject certain activities in the process flow. You set up a queue in the same way as you set up any user-defined code (UDC).

JD Edwards EnterpriseOne Workflow includes several predefined queues, but you might want to set up a custom queue for messages generated by JD Edwards EnterpriseOne workflow processes that you create. For example, you might want to set up a queue for messages generated by a credit limit approval process. This queue could gather any approval or rejection messages related to credit limits for customers. A user can then open that queue and act on the message contained within it.

To set up a queue:

Access User Defined Codes- From JD Edwards EnterpriseOne Workflow Management Setup (G0241), select JD Edwards EnterpriseOne Workflow User Defined Codes (G02411), and then select Employee Task Queues (P0004A).

1. On Work With User Defined Codes, click Add.

2. On User Defined Codes, complete these fields in an empty row in the detail area and click OK:

   • Codes

     Enter a unique number for the queue.

   • Description 1

     Enter a description for the queue.

   • Description 2

     If necessary, enter additional text that further describes the queue.

   • Special Handling

     If special handling is required, enter a code that indicates special processing requirements. The value that you enter in this field is unique for each UDC type.

   • Hard Coded

     Enter N in this field.

     Note: Only queues with a value of N will appear in the Queue Security application.