Applying Receipts to Invoices with Multiple Pay Items, Including Credit Memos
If a receipt pays an invoice with multiple pay items, you must specify the pay item on the electronic receipt record; otherwise, the system applies the receipt to the first pay item only and might create undesired records such as chargebacks, deductions, or write-offs.
Alternatively, set up the execution list to include the algorithm Known Invoice Match Without Amount (R03B50E) after the algorithm Known Invoice Match With Amount (R03B50D). The system can locate and apply the receipt to the open invoices without specifying the pay item.