Deleting or Voiding an Invoice Pay Item from a Receipt

Access the Work with Customer Receipts Inquiry form.

To delete or void an invoice pay item from a receipt:

From the Manual Receipts Processing menu (G03B12), select Standard Receipts Entry.

1. On Work With Customer Receipts Inquiry, select the appropriate receipt and click Select.

2. On Receipts Entry, select the pay item that you want to delete or void.

3. From the Row menu, select Void/Delete.

4. On Confirm Delete, click OK.

   If the receipt is not posted, the system removes the pay item record.

5. If the receipt is posted, on Void/NSF Receipt, complete the Reason Code field and click OK.

   On Receipts Entry, the system marks the voided pay item with X and creates a new pay item for a reversing amount.

6. On Receipts Entry, select another invoice to distribute the payment amount, or click OK to create an unapplied receipt for the amount of the voided pay item.