Prerequisites

For stand-alone write-offs:

• Ensure that you set the maximum amount in the Manual Write-Off processing option high enough so that the system accepts entry.

• Verify that the account that you want to use for the each write-off reason code is set up for the AAI item RAxx, where xx is the write-off reason code.

• Verify that the processing option on the Edits tab is set up to allow write-offs.

• Verify that the values that you want to use for the write-off reason code are set up in UDC 03B/RC.

For stand-alone chargebacks:

• Verify that the chargeback A/R trade account is set up for the AAI item RCxxxx, where xxxx is the chargeback general ledger offset code.

• Verify that the processing options on the Chargeback tab are set up.

• Verify that the values that you want to use for the chargeback reason code are set up in UDC 03B/CB.

For stand-alone deductions:

• Verify that the deduction suspense account is set up for the AAI item RN.

• Verify that the values that you want to use for the deduction reason code are set up in UDC 03B/CR.