Understanding Account Management Using Workflow

To manage customer accounts for credit and collection purposes, you must be notified of the events associated with an account that require immediate attention. For example, the collections manager should be notified when a customer's account becomes delinquent to determine whether to assess delinquency fees on overdue invoices or to generate delinquency notices.

To accomplish this notification ability, the JD Edwards EnterpriseOne Accounts Receivable system provides several queues within the JD Edwards EnterpriseOne Workflow Management system that let you receive and respond to messages about specific Accounts Receivable tasks. From these system-generated messages, you can access the appropriate application for action. This enables the credit manager or collections manager to efficiently perform the tasks necessary to work an account.

These queues are set up in Accounts Receivable to facilitate the credit and collections workflow messages that are produced from the Credit Analysis Refresh program:

Queue	Usage
Collection Management	This queue is for messages that alert the collection manager that an account must be reviewed for collection reasons. The system-generated messages within this queue are a result of the delinquency policies that you set up for the customer. The system uses these messages for collections: Collection Review Required External Collections Recommended Within the delinquency policy, you define the rules that the system applies to delinquent accounts to determine whether an action is required. An action might be to create late fees or delinquency notices, or to simply mark the account for review.
Credit Management	This queue alerts the credit manager when an account is over its credit limit, the credit limit was changed, or it is past the credit review date. From this workflow message, the credit manager can access the Credit Inquiry form to review and update the customer's credit limit.
Delinquency Notice Approval	This queue enables the collections manager to review the delinquency notices that the system generates before sending them to the customer. From this workflow message, the collections manager can access detailed information to help determine whether to approve or reject the notices. The system stores the amount of the notice and the total amount past due with the message.
Delinquency Fee Approval	This queue enables the collections manager to review the delinquency fees that the system calculates on overdue account balances. From this workflow message, the collections manager can access detailed information to help determine whether to approve or reject the delinquency fees. The system stores the amount of the delinquency fee and the total amount past due with the message.
Promises, Promises	This queue alerts the credit or collections manager of the promise messages entered for the customer, based on the tickler date. For example, a promise message might consist of a conversation between the collections manager and the customer about overdue invoices and when payment is expected. You cannot update the promise message from the workflow message. To do so, you must use the Account Activity Log.

If the account has a tickler message, but no longer has a past due balance, the system does not display the account for review. When the past due balance is paid, the account is considered closed.