Understanding Deduction Entry
When you receive payment from customers, a customer might reduce the amount of their payment for reasons that might be unknown or related to a specific invoice. For example, a customer might take a deduction for damaged merchandise, billing errors, or discount problems. Therefore, you must be able to research and process deductions so that you can resolve the issue with the customer and accurately account for the deduction in the JD Edwards EnterpriseOne Accounts Receivable system. Whether you generate the deduction at the time of receipt entry or from the Customer Ledger Inquiry form, the functionality of deduction processing remains the same.
Depending on the type of deduction, you use one of these methods to enter and access information about deductions:
Method |
Usage |
|---|---|
Customer Ledger Inquiry |
Use the Work with Customer Ledger Inquiry form to enter deductions for disputed items that are not associated with a short payment from a customer. These types of deductions are associated with an invoice. |
Receipts Entry |
Use the Standard Receipts Entry form to enter deductions that are associated with customer receipts. You can also use this method to create a standalone deduction, in which the deduction is not associated with a specific invoice. |
Drafts Entry |
Use one of the draft entry programs to enter deductions that are associated with customer drafts. You can also use this method to create a standalone deduction, in which the deduction is not associated with a specific invoice. |