Understanding Deduction Resolution

After entering a deduction, you must research the reason for the deduction and resolve it accordingly. For example, the deduction manager might contact the customer to determine whether the reason for the deduction is valid or whether additional information is needed before assigning a disposition to it. If a deduction requires further research or action, you can enter a tickler date.

You can change the details related to deductions or to posted or unposted activities. When you make a change, the system logs it on the Deductions Activity Entry form.

After researching a deduction, you must determine which action to perform to resolve the problem. To do this, you might use one of the following resolutions.