Email Notification of Incident

When you record an incident, the system automatically notifies the interested parties. In addition to the email address of the incident's originator, you can provide an additional individual's email address by completing a processing option. You can also use an email distribution list. You add the additional email addresses to the incident using the Manage Incidents program (P54HS00). The system retrieves email addresses from the Address Book Who's Who Email/Internet information program (P01111). When the incident is entered, emails are sent to the interested parties. If the system cannot locate an email address, it sends a message to the work center using a send message command. A link is embedded in the email that points to the incident record. When you click the link, the system uses the version of the application used at the time the email was generated