Understanding the Incident Task Inquiry Program (P54HS215)

Incident Task Inquiry program (P54HS215) is a special program that provides a view for tasks associated with incidents. Incident Task Inquiry program provides inquiry access to all of the fields in the task record and the incident master. You can view a subset of those fields by using the Basic Grid format option in the grid. (Release 9.2 Update) The application can default in the address book number of the user into the Assigned To field in the header, and filter to show tasks assigned to that user based on a processing option setting. You can also filter the tasks by using the header fields of Task Type, Task Status, and Task Priority, and any of the Query By Example line (QBE) in the grid columns.

You must set the processing options to specify whether to lock or unlock the Assigned To field. The Lock Assigned To Filter Field processing option restricts the user from viewing tasks assigned to other people. If an Incident Handler or Incident Investigator wants to view all tasks for incidents associated with their address book, they must set the Lock Assigned To Filter Field processing option to be unlocked. The Incident Handler or Incident Investigator must replace the default value with an asterisk (*) and enter their address book number in the QBE. You must set the Incident Master (P54HS00) processing option to control the version of the Incident Master to drill down the incident number in the grid.