Understanding the Task Tickler Reminder Program

The Task Tickler Reminder program (R54HS420) is used to automate the sending of reminder messages to people associated with incident tasks. Processing options enable you to define the number of days in advance (entered as a negative number in the processing option) or number of days after (entered as a positive number) the Task Ending Date to identify tasks that are due or are overdue. You also select who will be reminded: Task Assignee, Task Assignee's Supervisor, Incident Handler, Incident Investigator, Incident Reported By, or Incident Originator. You can print a report showing which tasks were selected and where messages were sent as reminders.