Understanding Manager Self Service
Managers can accomplish many tasks with less effort and time by using self-service procedures. These procedures might be available through a company intranet site or from your software menus for employees and managers. This approach reduces document handling between employees and the human resources department by enabling employees to access information, forms, and services using desktop computers.
Managers can use self-service and Managers Workbench (P08712) programs to perform a wide range of tasks for which they are responsible. These tasks include:
Requesting employee status changes.
Running managerial reports.
Assigning delegates.
Generating a graphic organizational chart and reviewing the hierarchical structure of the jobs within an organization.
Reviewing jobs and job competencies in an organization.
Performing a gap analysis of employee and job competencies.
Entering employee competency information.
Reviewing employee profiles.
Reviewing employee information, such as name and address, time entry, emergency contacts, paid time off balances, and skill competencies.
Additional self-service programs are available for managers to use that are not included in the Managers Workbench. These programs, accessible from the Employee and Manager self service menus, are:
Upcoming Reviews by Supervisor (P052200).
Employee Setup Workbench (P08710).
Auto Deposit Instructions (P055011).
Competency Self Service (P05130).
The type of information that is available on your self-service website is defined by your company. For example, your company might allow employees to make address changes but not benefits changes. Only selected applications can be enabled on an intranet site.
Many of the manager self-service programs employ Workflow. Workflow is an email based system that automates tasks by using email to reduce the processing time that it normally takes to complete a task. For example, managers can initiate an employee's promotion using Status Change from Managers Workbench. When the process is initiated, a series of messages within Workflow are sent to each manager who must be informed about the change and who must approve the change.