Understanding Outbound Interoperability for Service Management
A manufacturer submits a reimbursement claim to the supplier of a warranted part that was found to be defective. Use Outbound Supplier Recovery Processing (R174801Z2O) to send flat file claims to suppliers. For each claim, the program creates a new supplier recovery claim number. Each claim can contain several parts detail and labor detail records.
The program uses the date submitted and the time submitted on parts and labor detail records to prevent duplicate submission of detail lines. A processing option specifies whether to enable claims without any parts or labor detail.
The Outbound Supplier Recovery Processing program retrieves information from the application tables and populates the interoperability interface tables listed in this table:
Application Tables |
Interoperability Interface Tables |
|---|---|
Work Order Master File (F4801) |
F4801Z2 |
Work Order Master Tag File (F4801T) |
F4801TZ2 |
Work Order Parts List (F3111) and Parts List - Extension (F31171) |
F3111Z2 |
Work Order Routing (F3112) and Routing Instructions - Extension (F31172) |
F3112Z2 |
To process outbound interoperability in Service Management:
Run the Outbound Supplier Recovery Processing program (R174801Z2O).
Create a custom UBE or function to process the data from the interoperability interface tables in such a way that it can be used by the external system.
Use the Data Export Controls program (P0047) to specify the custom UBE or function for the transaction type you specified in the processing options of the originating program.
The system stores this information in the Data Export Control table (F0047).
Run the Interoperability Generic Outbound Subsystem UBE program (R00460).
The Interoperability Generic Outbound Subsystem UBE program fetches the F986113 record and retrieves the name and version of the custom UBE from the F0047 table. The Interoperability Generic Outbound Subsystem UBE program passes information about the order to the custom UBE. The custom UBE then retrieves the records from the interoperability interface tables and processes that information.