Understanding Revising an Inbound Warranty Claim or an Outbound Supplier Recovery Claim

When the system runs one of the transaction processes, such as the Inbound Warranty Claim Processing program, it often identifies one or more inbound transactions that contain invalid information. In this case, the program sends an error message to the Work Center. The error message indicates the transaction number of the transaction that is in error.

Service Management provides menu selections that enable you to review any interoperability transactions and add, change, or delete any transactions that contain errors. After you correct all erroneous transactions, you can rerun the transaction process until the program runs without errors.