Creating Credit Orders to Process the Return of GST Goods

You create credit orders when a customer returns the goods you have sold.

To create credit orders for GST goods:

1. Follow the standard process to select sales order lines for which you want to create the credit order:

   1. Access the Customer Service Inquiry program (P4210) and click the Add button.

   2. On the Sales Order Detail Revisions form, select Credit Memo from the Form menu.

   3. On the Work With Sales Ledger Inquiry form, select the sales order lines for which you want to create the credit order.

      Note: You must select transactions that belong to the same invoice number and not add any new lines while creating a credit order from the P4210 program or Manage Existing Order program (P42101).

   4. Click Credit Memo and select Line or Order from the Row menu. Click Close.

   The system displays the localized GST Credit Order Invoice View form with the order lines you have selected.

   The invoice number for each line is provided in the form. You can identify the order lines with different or blank invoice numbers.

   To create a credit order consisting of multiple sales order lines, all the lines must have the same invoice number. You cannot create a credit order for lines that have a blank invoice number.

2. Delete the order lines that have different or blank invoice numbers, and then Click OK

   The system displays the standard Sales Order Detail Revisions form with the order lines for which you can create a credit order.

3. Click OK to create the credit order.