Invoice Match with Chargeback (TI Code 16)
When applying a payment to an invoice, you might create a chargeback if the amount that you receive is less than the open amount for the invoice. For example, you receive a payment from a customer less the shipment expenses, and you dispute the shipment expense with the chargeback.
When you create a chargeback, the system creates these documents:
RB (Chargeback invoice)
The chargeback document stores the amount in dispute. You can print an invoice for this amount and send it to the customer.
RC (Receipt)
This document closes the old invoice and creates a cross-reference to the RB document.
Depending how you set the processing options, the system uses this information to generate the chargeback:
Paid status.
Chargeback reason code for the amount in dispute (UDC 03/CB).