Case Statistics

This report enables you to analyze cases on a variety of key metrics. Metrics include distribution of cases by different attributes; different case types; case escalation; cases by inventory items, product families and customers; and case entitlement. This report includes both open and closed cases.

This report contains the following components:

• Case Distribution By Status (pie chart)

• Case Distribution By Case Reason (pie chart)

• Case Distribution By Case Priority (pie chart)

• Case Type for All Cases (pie chart)

• Case Type - Top 10 by Assignee (horizontal bar graph)

• Case Type - Top 10 by Provider Group (horizontal bar graph)

• Case Escalation for All Cases (pie chart)

• Case Escalation - Top 10 by Assignee (horizontal bar graph)

• Case Escalation - Top 10 by Provider Group (horizontal bar graph)

• Top 10 Most Cases by Inventory Item (horizontal bar graph)

• Top 10 Most Cases by Product Family (horizontal bar graph)

• Top 10 Most Cases by Customer (horizontal bar graph)

• Case Entitlement for Top 10 Customers with Most Entitled Cases (horizontal bar graph)

• Case Escalation for Top 10 Customers with Most Escalated Cases (horizontal bar graph)

• Detailed Case Statistics by Assignment (table)

• Detailed Case Statistics by Customer (table)

• Number of Cases (By Product Family, Product Model, Inventory Item) (table)

• Number of Cases (By Issue)

• Reference tables with Case Type, Assignee, Provider Group, Case Reason, Product Family, Product Model, Customer, Equipment, and Inventory Item descriptions

This report contains drill back functionality as described in the following table:

Functionality	Value
Table column containing drill back link	Case Number
Table columns passed to application	Case Number
Application called	Case Update (P90CG501)
Form called	W90CG501J
Version called	ZJDE0001

The following report was generated by selecting both "Include Open" and "Include Closed" options in the application header.