One View Case Management Inquiry (P90CG530)

Access the One View Case Management Inquiry application (P90CG530) from the Daily Case Processing (G17132) menu. Use One View Case Management Inquiry to analyze cases for such measures as aging, how well case commitments were met, overdue open cases, case loads, and other case statistics. One View Case Management Inquiry uses the Case Master for OVR business view (V17550), which includes columns from the Case Master table (F1755). You can use this application to analyze your cases in many ways. Choose from over 230 columns in the business view and from numerous calculated columns in the grid that relate to additional case analysis information useful in analyzing cases. The information in these calculated columns does not exist elsewhere in JD Edwards EnterpriseOne because these are pulled together by the application. In addition to high-value reports delivered with the application, you can use this application to create reports for many business purposes. You can use the associated descriptions provided in the grid for assistance when developing custom reports.

One View Case Management Inquiry is delivered with five pre-defined reports. These reports are Case Aging, Case Commitment Results, Case Load, Overdue Open Cases, and Case Statistics. With these delivered reports, you can analyze key case metrics, such as case age by case type, how provider groups compare in cases that are closed early or late relative to the committed date, which assignees have more open overdue cases than others, how the rate of incoming cases compares to the rate of closing cases (useful to determine if backlog is developing), and case escalation and entitlement statistics.