Understanding the Alternative Credit Order Process for Configured Items

If you do not want to create a credit order for a configured item, an alternative exists. The alternative consists of performing an inventory adjustment and entering a credit memo for the customer.

Note: Before performing these steps, you might need to create automatic accounting instructions (AAIs) to support the financial transactions. You might also need to create a new document type to keep track of the transactions.

An inventory adjustment is performed on the parent configured item to adjust it back into stock. The stocked configured item can then be resold.

After the parent configured item has been adjusted into inventory, you create a credit memo for the customer. The memo gives the customer credit for the return of the configured item.

See "Adjusting Inventory" in the JD Edwards EnterpriseOne Applications Inventory Management Implementation Guide and "Working with Standard Invoices" in the JD Edwards EnterpriseOne Applications Accounts Receivable Implementation Guide.