Overriding Service Level Rules

Access the Service Level Rules Inquiry/Override form.

Minimum Fill Percentage

Enter the minimum fill percent of sales order lines that must meet the line requirement for an order service level rule to be met.

If the system resolves rules with custom function with order minimum fill percentage for the same order, the system uses the first custom function on the order.

If the system resolves multiple order level rules with different fill percentages and no custom functions for the same order, the system uses the highest order minimum fill percentage.

The system dynamically populates the value into this field and uses the value to determine if the order service level rule has been met.

Override Reason Code

Enter a UDC value (42W/RC) to indicate the reason that you are overriding the minimum fill percentage at either the order or line level.

If the system dynamically populates the Minimum Fill Percentage field, the override reason code is DYN (Dynamically Assigned).

If the system populates the Minimum Fill Percentage field at the order or line level by copying a sales order, the override reason code is CPY (Copy).

Service Level Rule Evaluation Required

The system sets this flag to indicate a sales order was changed and requires service level reevaluation. This indicates that the line or order service level rule requirements met status may change.

Order Released

The system sets this flag to indicate that the order has been released. If an order has been released, the system processes the remaining open lines as line service level rules.

Order Service Level Met

The system sets this flag to indicate that the order service level requirements have been met for the sales order.

Cancel Y/N

The system specifies whether the unfulfilled quantity for a sales order line is canceled when a sales order line with a service level rule is released from the Fulfillment Management system using the Release from Fulfillment report (R4277703). Values are:

0: Do not cancel unfulfilled quantity.

1: Cancel unfulfilled quantity.