Understanding Customer Priority

Because each customer has unique needs, you can define information to ensure that the system processes transactions according to the needs and specifications of each customer. The Customer Master program (P03013) enables you to control the priority in which the system processes sales orders for each customer.

For advanced preference scoring, the system uses the customer priority as a factor for calculating the score for sales order lines. The system multiplies the customer priority value by the weight value found in the processing options of the Fulfillment Batch Scoring report.

For the basic scoring method, the system uses the customer priority as a criteria for retrieving the score from the Basic Fulfillment Scoring Setup table (F4277750).