1. Outbound Inventory Management Implementation Guide
  2. Understanding RMA Entry For Outbound Inventory

Understanding RMA Entry For Outbound Inventory

You create an RMA as an authorization from the supplier for the customer to return outbound inventory for credit or replacement. When you enter an RMA, the system creates an authorization number to track the return of inventory. You can use the RMA entry programs to:

  • Provide an authorization number for returning outbound inventory.

  • Create a purchase order to return the item to the customer.

  • Create a credit order to return the amount collected to the customer.

  • Create a sales order to send replacement inventory to the customer.

  • Associate the consigned or VMI order to the return.

When you enter an RMA, the system creates a record in the Return Material Authorization table (F40051) and Outbound Hold/Return Transactions table (F42I09). You can use the RMA applications to return both quantity-on-hand and quantity-on-hold.