Customer Self Service

These processing options specify how the system processes recurring orders using customer self service.

1. Customer Self-Service Functionality (CSS only)

Enter 1 to activate Customer Self-Service functionality or leave blank to bypass Customer Self-Service functionality.

2. Customer Self Service Address Structure Type (CSS only)

Leave blank for the system to enable the user to select a value from the list of related address numbers that are specified in the user's address number record.

Enter a value from UDC 01/TS for the organizational structure type. The system enables the user to select from the list of addresses that are associated with the user's address number through the structure type. In the application, the user can select an address book number from a list of addresses that are associated with his own address book number. Such an address number is either defined as a related address in the user's address book record or associated with the user through the organizational structure type. The system uses the organizational structure type to recognize the relationship between the user's address book number and other address book numbers belonging to the user's organization.

3. User address default (CSS only)

Leave blank and the system enters the user ID in the sold-to header, or enter 1 and the system enters the user ID in the ship-to header.

4. Allow override of Sold To and Ship To address (CSS only)

Leave blank and the system does not allow overrides. Enter 1 to override the Sold To and Ship To fields in customer self-service mode at the header level.

5. Customer Item Cross Reference Type (CSS only)

Enter a value from UDC 41/DT that indicates the code with which the system searches cross-reference information using a customer item number.

Cross-references associate the internal item numbers with the customer's item numbers. You set up items in the Item Master table (F4101) and create the cross-reference information in the Item Cross Reference Revisions program (P4104).