Key Performance Indicators (KPIs) for Order to Cash Warehouse

Key performance indicators are quantifiable measurements used to gauge a company’s overall long-term performance. Charts and graphs depict how well the business performs over a specified period. KPIs help to manage and improve performance of business processes.

The KPIs for Order to Cash Integrated with Warehouse include:

On Time Ship Rate

This KPI measures the percentage of orders in warehouse that are prepared and ready to ship on or before the promised ship date within a specified period.

On Time Ship Rate = (Number of sales order lines shipped on time / total sales order lines shipped over selected period) × 100

To set up the On Time Ship Rate KPI chart, click the Menu and select E1 On Time Ship Rate WMS in the query field. You can override the default On Time Ship Rate threshold value by entering a value in the Override Default Threshold Percentage field. If this field is left blank, the system takes the value from the On Time Ship Rate Threshold processing option of Order to Cash - Analytic Components (P42102X). The default threshold percentage for On Time Ship Rate WMS is displayed as Goal in this chart.
Rate of Return

This KPI indicates the percentage of orders in warehouse returned within the given time frame.

Rate of Return = (Number of credit orders by order date / total number of orders by order date in the selected date range) x 100.

To set up the Rate of Return KPI chart, click the Menu and select E1 Rate of Return WMS in the query field. You can override the default Rate of Return threshold percentage value by entering a value in the Override Default Threshold Percentage field. If this field is left blank, the system takes the value from the Rate of Return Threshold processing option of Order to Cash - Analytic Components (P42102X). The default threshold percentage for Rate of Return WMS is displayed as Goal in this chart.
Order Fill Rate

This KPI indicates the percentage of orders fulfilled completely without any items having to be backordered.

Order fill rate = (Number of orders shipped without history of backorder / Number of orders placed) x 100

To set up the Rate of Return KPI chart, click the Menu and select E1 Order Fill Rate WMS in the query field. You can override the default Order Fill Rate threshold percentage value by entering a value in the Override Default Threshold Percentage field. If this field is left blank, the system takes the value from the Order Fill Rate Threshold processing option of Order to Cash - Analytic Components (P42102X). The default threshold percentage for Order Fill Rate WMS is displayed as Goal in this chart.

Note:

See "Using the Ad hoc Query Builder" and "Using the Chart Menu" in the JD Edwards EnterpriseOne Applications UX One Roles User Guide.