Order Hold Codes for Inactive Customers

You can set up a hold code for inactive customers. Inactive customers include customers to whom you no longer sell, who have file bankruptcy, or to whom you sell infrequently. You set up an inactive hold code to automatically prevent the order from being processed for inactive customers. You can also set up an inactive hold code to display an error message for orders for infrequent customers.

Note: This type of order hold applies to the entire order. The system does not place order detail lines on hold, but rather places the entire order on hold.

After you set up the hold code in UDC 42/HC for inactive customers, you must set the Search Type field to a user-defined inactive customer type on the Address Book tab in the Address Book Revisions program (P01012). Additionally, you must set the Inactive Customer Hold processing option and enter the search type in the Inactive Customer Search Type processing option on the Order Holds tab in the Sales Orders Entry program.

If you select the option Use Customer Set in the System Constants form and you enter an inactive customer on an order, the system displays a warning but does not place the order on hold.

See "Entering Address Book Records" in the JD Edwards EnterpriseOne Applications Address Book Implementation Guide.

After you set up the hold codes (42/HC and 00/CM) for infrequent customers, you must enter these values in the Inactive Customer processing options on the Order Holds tab in the Sales Orders Entry program. When you enter an order for an infrequent customer and the system places the order on hold, you can process the order with the appropriate approvals.