Understanding Holding Orders

During order entry, the system can evaluate orders in a variety of ways, including order hold information. When you enable order hold processing, the system evaluates order information to determine whether to place an order on hold. If the system determines that the order should be on hold, it issues an order hold warning to the user before processing the order.

The system can perform credit checking when you enter an order and can place an order on credit hold. Occasionally you might verify a customer's credit limits against existing sales orders and place the orders on credit hold. You can use the Batch Credit Hold program (R42542) to hold existing sales orders that are beyond credit limits. You must set the Highest Next Status processing option for the system to review sales orders with multiple lines at different statuses. If all sales order detail lines are at a status lower than or equal to the value that you enter for this processing option, the entire sales order is put on credit hold.

For example, a sales order includes line one with a Next Status of 590 and line two with a Next Status of 540. You entered 560 for the Highest Next Status processing option. Therefore, the order is not put on hold because the status of line one is higher than the value in the processing option.