Understanding Order Acknowledgment Printing

You print order acknowledgements to send to the customer to confirm that you are processing the order. You can include the same information that is on the sales invoice, such as:

• Item quantities, including backordered or canceled items.

• Total price, taxes, and discounts.

• Delivery date.

• Payment terms.

• Associated text and print messages.

• Charge references for detached adjustments and flat rates.

You usually print order acknowledgements for those order lines that are ready to print on a pick slip. You should set up a separate status code for printing order acknowledgements in the order activity rules. You do this to prevent the system from bypassing the status for printing pick slips.

When you print acknowledgements, the system uses a version of the Print Invoices program (R42565). You can specify whether the system assigns invoice numbers when you print invoices or order acknowledgements by setting the appropriate processing option for each version. You can run the proof version for other functions, such as invoice reprints.

Important: When you run a version of Print Invoices in proof mode, the system does not perform updates to status codes or tables. To properly process sales order acknowledgements, you must run version XJDE0005 or run a copy of this version.

See Setting Processing Options for the Print Invoices Program (R42565).