Understanding Order Hold Information
You can put an order on hold to prevent the order from being processed. You might put an order on hold because the order:
Does not meet the minimum order amount.
Exceeds the customer's credit limit.
Does not meet or exceeds the sales margin.
Is for an inactive customer.
You define the conditions that the system uses to place orders on hold and attach those conditions to a hold code. For example, you can define minimum and maximum order values. If the total order amount is not within this range, the system assigns the hold code to the sales order which places the order on hold and stops further processing.
You can also define sales margin and credit holds. Based on this information, the system places an order on hold if the order or order line does not meet the sales margin. The system also places an order on hold if the order exceeds the customer's credit limit.