Understanding Order Holds and Releases

In some circumstances, you must hold a customer's order. For example, you might place a customer's order on hold for credit reasons. When the credit issue has been resolved, you use order releases to return the order to the processing cycle or to initiate the sales order process. Or, if you have held a blanket or quote order, you can create sales orders by releasing the blanket order or the quote order.

When the system places an order on hold, the order is taken out of the processing cycle. When you release an order, you return it to the order processing cycle.